Questions & Answers
Order Changes
Should I use more than one ball?
If you have one of our packets that includes multiple balls to use with your Sanctum Mini, you only need to use one at a time. We don't recommend it using multiple, but you might get some funky results from using all 3.
Shipping & Delivery
Are the devices battery powered?
The Sanctum Mini as well as the Sanctum Tables are not battery powered. They all come with a standard power supply, and the Oasis Mini comes with a USB A to C cable.
How do I remove a previous device?
The old unit can be removed from your app by swiping left in the devices page.
Refunds & Cancellations
What's the best way to make the sand smooth?
1. Rip open the included bag and pour it into the center of Sanctum Mini
We do not recommend using more than one bag at a time, but you're welcome to experiment.
2. Use the included rake to smooth the sand as best you can.
Make sure you get the edges too! It doesn't need to be perfect
3. Run a spiral pattern in the app.
"Spiral In to Out" is a good choice
What's the best way to make the sand smooth?
1. Rip open the included bag and pour it into the center of Sanctum Mini
We do not recommend using more than one bag at a time, but you're welcome to experiment.
2. Use the included rake to smooth the sand as best you can.
Make sure you get the edges too! It doesn't need to be perfect
3. Run a spiral pattern in the app.
"Spiral In to Out" is a good choice
Returns & Exchanges
What's the best way to make the sand smooth?
1. Rip open the included bag and pour it into the center of Sanctum Mini
We do not recommend using more than one bag at a time, but you're welcome to experiment.
2. Use the included rake to smooth the sand as best you can.
Make sure you get the edges too! It doesn't need to be perfect
3. Run a spiral pattern in the app.
"Spiral In to Out" is a good choice
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